New to the Next Byte stores is the iConcierge Menu. The iConcierge Menu provides you with comprehensive technical support for all your Apple computer servicing needs and supports all Apple products including, your Mac, iPad, iPhone, and iPod.
The Menu options are twofold, they offer you one-on-one customer service, where a iConcierge team member will sit down with you and walk you through the process of personalising your Apple device, be it your Mac, your iPod, iPhone or your iPad.
The Next Byte team will work with you and show you how to configure your email, set up folders, install all software updates, set up a screensaver, set up parental controls, set up passwords, and show you how to restrict internet access.
However, if you do not have the time to sit down, they also offer you a drop off service, where you can drop off your Apple product at any Next Byte store, and their iConcierge team will work to service your computer or apple device, within four business days otherwise it will be free of charge.
The service guarantee that Next Byte offer their customers is that it covers all Apple Hardware, whether or not it is in warranty or out of Warranty, and where it was purchased does not affect the service either.
The drop off service menu includes “Switch Me”, where they offer data transfer from your PC to your Mac, or “Movin’ on up” where they offer data transfer from your old Mac to your new Mac, or “Keep me in Contact” where they transfer contact information from your old phone to your new iPhone.
They also do data retrieval, should your Apple device fail. They will back up of your hard drive, software installation, and a battery recharge of your Mac or Apple device.
If your iPhone or iPad are acting up and need restoring, bring it in and they can reset it to the factory default.
They also offer screen protection for your iPod touch, iPad or iPhone to protect your Apple device from preventable damage and scratches, and that most feared smashed screen.
The iConcierge menu is available online at www.nextbyte.com.au/iconcierge/iconcierge-menu. Whatever your set-up or Apple support needs, give your nearest iConcierge team a call, or stop in at any Next Byte location and their iConcierge staff will be happy to help.